Email / Contact Us
- What is your email address?
- Where are you located?
- What are your hours of operation?
- What is your holiday schedule?
- What is your phone number?
- Can I email my files to you?
- Do you have any social media accounts?
- Do you do custom work?
- Can bitmap graphics be converted to vector graphics, and vice versa?
- Can I provide files after my order has been placed?
- Can I copy a graphic and paste it into my document?
- Can I see a proof of my project before you print it?
- I need to cancel my order. How do I do that?
- I need to ship to 2 different locations. Can I do that?
- What do I do if I am tax-exempt?
Q.
What is your email address?
A.
You may send us a message through our website here, or send an email to orders@copycatsnl.com
Q.
Where are you located?
A.
You can find us at:
458 Williams Street
New London, CT 06320
Q.
What are your hours of operation?
A.
Our hours of operation are as follows:
7:00 AM to 5:00 pm
Monday through Friday.
Additional hours available upon request. Orders may be placed on our website 24/7/365! If this is an after-hours printing emergency, please contact Ed @860-857-6325.
Q.
What is your holiday schedule?
A.
Copy Cats is closed on the following holidays:
New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas
Q.
Can I email my files to you?
A.
Yes, you may email your files to us. However, we'd like to encourage you to use the Send a File tools on our website, which has been designed to effortlessly transfer large files.
We believe you'll find the file submission tools on our website much more reliable and efficient than email. If you send your files via email, you may be subjected to a file size limit imposed by your Internet service provider. Your Internet service provider may limit the size of email attachments you are allowed to send through their system, which may result in large graphic files being undelivered.
If you would still like to email your files directly to us, please send them to orders@copycatsnl.com.
Q.
Do you do custom work?
A.
Yes, we do custom print work. Contact us with details about the kind of work you need, and we'll be happy to discuss your project with you.
Q.
Can bitmap graphics be converted to vector graphics, and vice versa?
A.
Yes. Software such as Adobe Illustrator may be able to convert bitmap images to vector images. Vector images can be converted to bitmap images by opening them with Adobe Photoshop. Please note that converting a vector image to a bitmap image is rarely necessary, removes the resolution-independence of vector graphics, and should only be done if you have a very specific reason to convert the graphic.
Q.
Can I provide files after my order has been placed?
A.
You may provide additional files to us by locating your order on your account page, under either the Estimates or Orders tab (depending on how the order was submitted), then adding the files through the Send a File link on the left-hand side of the page. Once you've uploaded your file, follow the onscreen instructions to attach it to your order.
Q.
Can I copy a graphic and paste it into my document?
A.
While copy-and-paste is supported by most software, you will have much more predictable results by creating a link to your graphic. The graphic then remains outside of your document and is referenced as needed. Please refer to your software's documentation for full details about creating links to your graphics.
Q.
Can I see a proof of my project before you print it?
A.
Absolutely. We provide several proofing options, including online proofs, which you can download, view, and approve or suggest changes, straight from our website. The process is fairly straightforward. To learn more, visit our online proofing help page.
Q.
I need to cancel my order. How do I do that?
A.
Any order can be cancelled, provided it has not already been submitted to us. Unsubmitted items in the shopping cart will have a red Remove this item button at the top of the Specifications tab, which allows you to remove the item from the shopping cart. If you need to cancel an order that's already been submitted, please call us right away. If it's not already in production, we may be able to accommodate your request.
Q.
I need to ship to 2 different locations. Can I do that?
A.
Our website is designed to ship to a single location. For specialized options like shipping to multiple locations, please call our friendly customer service team to place your order.
Q.
What do I do if I am tax-exempt?
A.
If you have a tax-exemption status, please notify us, and we will update your status in our system. We may request documentation from you for our files if necessary.
